Topic : client markets

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Operations| January 10, 2017

How To Take Advantage Of Millennial FOMO

JAN. LCT: You can attract a new generation of social media-driven clients by leveraging their fear of missing out (FOMO).

Operations| January 6, 2017

No Envy, Just Good Will Helps Operation Grow

JAN. LCT: Carl Wilson finds working with, rather than against, fellow operators benefits everyone.

Industry Research| January 4, 2017

Business Travel Could Face Stiffer Challenges In 2017

Terrorism, Brexit, a China slowdown, rising oil prices, and immigration conflicts are weighing on the global travel market.

Operations| January 4, 2017

3 Ways Any Business Can Improve Its Customer Service

Listen, tell the truth, and apologize: Sounds simple enough, but can be challenging to apply.

Vehicles| January 2, 2017

Ford Transit Ready To Shake Up The Industry "Norm"

With a new year comes new business, and that means it's time to find more ways to stand out.

Operations| December 20, 2016

How To Sell Service In A Local Market

DEC. LCT: With TNCs nipping at small operators, selling your services is vital, so learn how to stay ahead.

Operations| December 16, 2016

Americans Will Break Travel Records For Holidays

A projected 3.5% uptick in passengers between Dec. 15 and Jan. 5 is expected.

Operations| December 16, 2016

When Your Customer Service Needs Improvement

Old ways of keeping clients happy are no longer working. You need to engage and listen to them, and apologize when necessary.

Operations| December 9, 2016

Tradition Trumps Hip For Luxury Brand Love

Many companies turn to storytelling to differentiate their products, however authenticity is crucial.

Industry Research| December 7, 2016

Global Lux Travel Market To Reach $1.1 Billion By 2022

For unforgettable experiences, people increasingly opt for unique trips like cultural visits, cruising, and adventure excursions.

Operations| December 7, 2016

Leisurely Directed Run Points Way To Client Market Niche

DEC. Editor's Edge column: At a time of angst about TNCs, operators can apply their expertise to land more clients.

Operations| December 6, 2016

Ten Tips For Marketing In The Digital Age

From understanding your target audience to retaining customers, here are some helpful online strategies. 

Operations| December 2, 2016

Company Accused Of Ditching Couples At The Altar

One client says once the deposits were collected, the Cleveland-based business stopped responding to their calls and emails.

November 29, 2016

No Sympathy For Passengers With First Class Envy

Air rage among coach class passengers resenting first class occupiers is not rooted in reality.

Operations| November 25, 2016

How To Keep Clients Like Virgin Hotel Chicago Does

The CEO says the company set out to re-think the entire end-to-end experience, and respect their guests. 

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