Topic : business management

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Operations| May 24, 2017

How To Create A Culture Of Employee Engagement

MAY LCT: Back by popular demand, Mary Ann Sena-Edelen used her signature sense of humor to hammer home points that will help operators retain top talent.

Money| April 3, 2017

What The Heck Is A Financial Dashboard?

APRIL Publisher's Page: And how to use it to track your costs.

Operations| March 2, 2017

What If?

MARCH LCT Publisher's Column: How to be your own industry disrupter.

Operations| January 9, 2017

15 New Ideas For A New Year

JAN. LCT: 2017 is the best time to upgrade, overhaul, or change aspects of your operations.

January 4, 2017

Your Slate Has Been Wiped Clean

A new year is always considered a fresh start. What will you do with it?

Operations| January 3, 2017

How To Treat Employees Like The Ritz-Carlton Does

Your goal as a leader in customer service is to bring out extra efforts not on their daily checklists or job descriptions.

Operations| December 30, 2016

New Hiring Techniques For A New Year

Now is a good time to determine what has worked -- and what hasn’t -- when it comes to your recruiting efforts.

Operations| December 28, 2016

Ten Ways To Push Your Business Further In 2017

Here are a handful of tips to help you take your company to the next level in the new year.

Operations| December 28, 2016

AI And Messaging Are Changing The Customer Service Game

In 2017, more companies will open up messaging channels to talk to customers and leverage artificial intelligence to support resulting volume growth.

Operations| December 21, 2016

The Way To Maximizing Customer Happiness

WEB-X-CLUSIVE: Operator Cody Wiederholt has used his understanding of what today’s clients are looking for to propel his entrepreneurial ventures.

Operations| December 20, 2016

How Authentic Customer Service And Hospitality Build Brands

Authenticity will fail if it's just a strategy; it needs to become a way of life.

Operations| December 16, 2016

When Your Customer Service Needs Improvement

Old ways of keeping clients happy are no longer working. You need to engage and listen to them, and apologize when necessary.

People| December 14, 2016

Planet Cool: Operators Embrace, Make Changes

DEC. LCT: We spoke with unique and innovative members of the industry to bring you indispensable business ideas, strategies, and advice.

Operations| November 30, 2016

Six Customer Service Secrets For Success

From building a statement of philosophy to hiring the right employees, here are a few tricks to help you build the perfect team.

Operations| November 25, 2016

How To Help Your Customers By Creating Solutions

Do you know what tasks your clients are trying to get done with your offerings and which are important and unsatisfied?

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LCT Magazine - May 2017 $12.95 Post International LCT Show Issue COVER STORY: * Best Operators of 2017: Their Winning Secrets Revealed * *
LCT Magazine - April 2017 $12.95 F&I / SPECIAL EVENTS ISSUE COVER STORY: * Don't Panic: Confronting Worst Fears - Fleet Risks * *

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LCT Store

LCT Magazine - May 2017 $12.95 Post International LCT Show Issue COVER STORY: * Best Operators of 2017: Their Winning Secrets Revealed * *
LCT Magazine - April 2017 $12.95 F&I / SPECIAL EVENTS ISSUE COVER STORY: * Don't Panic: Confronting Worst Fears - Fleet Risks * *



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