Topic : business management

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Operations| January 9, 2017

15 New Ideas For A New Year

JAN. LCT: 2017 is the best time to upgrade, overhaul, or change aspects of your operations.

January 4, 2017

Your Slate Has Been Wiped Clean

A new year is always considered a fresh start. What will you do with it?

Operations| January 3, 2017

How To Treat Employees Like The Ritz-Carlton Does

Your goal as a leader in customer service is to bring out extra efforts not on their daily checklists or job descriptions.

Operations| December 30, 2016

New Hiring Techniques For A New Year

Now is a good time to determine what has worked -- and what hasn’t -- when it comes to your recruiting efforts.

Operations| December 28, 2016

Ten Ways To Push Your Business Further In 2017

Here are a handful of tips to help you take your company to the next level in the new year.

Operations| December 28, 2016

AI And Messaging Are Changing The Customer Service Game

In 2017, more companies will open up messaging channels to talk to customers and leverage artificial intelligence to support resulting volume growth.

Operations| December 21, 2016

The Way To Maximizing Customer Happiness

WEB-X-CLUSIVE: Operator Cody Wiederholt has used his understanding of what today’s clients are looking for to propel his entrepreneurial ventures.

Operations| December 20, 2016

How Authentic Customer Service And Hospitality Build Brands

Authenticity will fail if it's just a strategy; it needs to become a way of life.

Operations| December 16, 2016

When Your Customer Service Needs Improvement

Old ways of keeping clients happy are no longer working. You need to engage and listen to them, and apologize when necessary.

People| December 14, 2016

Planet Cool: Operators Embrace, Make Changes

DEC. LCT: We spoke with unique and innovative members of the industry to bring you indispensable business ideas, strategies, and advice.

Operations| November 30, 2016

Six Customer Service Secrets For Success

From building a statement of philosophy to hiring the right employees, here are a few tricks to help you build the perfect team.

Operations| November 25, 2016

How To Help Your Customers By Creating Solutions

Do you know what tasks your clients are trying to get done with your offerings and which are important and unsatisfied?

Operations| November 18, 2016

6 Ways Limo Services Fail & How To Avoid Them

NOV. LCT: Even seasoned operations are susceptible to rookie mistakes that come with each phase of a business life cycle.

Money| November 9, 2016

What Trump Victory May Mean For Business

Election 2016: Here's what's on the billionaire businessman's presidential agenda.

October 31, 2016

Why Superstar Employees Leave

Learn how to be a competitive employer so your best and brightest don't even think about turning in a letter of resignation. 

LCT Store

LCT Magazine - January 2017 $12.95 THE MONEY ISSUE COVER STORY: * Dashboard Helps Steer Company Finances * *

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LCT Store

LCT Magazine - January 2017 $12.95 THE MONEY ISSUE COVER STORY: * Dashboard Helps Steer Company Finances * *



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