Topic : Bruce Heinrich

1 - 6 of 6
Operations| April 22, 2016

Making Peace With Training And Turnover

APRIL LCT: An interactive, online, customizable program helps operators train employees to reach higher standards of chauffeured service.

Operations| February 25, 2016

Chauffeur Training Program Set To Debut At LCT Show

Fresh off extended beta testing, the interactive, online, customizable format promotes an elite concierge level of service.

People| February 25, 2014

Kansas City Operation Partners With Restaurant Group

LEADER Worldwide Chauffeur Services creates a dining card program for its clients who can use them at the city's best restaurants.

Operations| August 29, 2011

Everyone Sells!

Seeing the act of sales as meeting a need instead of finagling a purchase can help motivate your team to sell your service.

Operations| August 1, 2011

First Impressions Last Forever

Those first few minutes can determine whether you’ll get years of business from a first-time

Operations| July 7, 2011

How To Train Customer-Friendly Reservation Agents

An employee taught me a big lesson on formality vs. informality. Customers want agents who are warm and sincere.

LCT Store

LCT Magazine - July 2017 $12.95 COVER STORY: * Why These Titans Work So Hard to Give it Away * *


LCT Store

LCT Magazine - July 2017 $12.95 COVER STORY: * Why These Titans Work So Hard to Give it Away * *


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