Industry Research

Survey Points To Bullish Outlook On Business Travel

Posted on March 18, 2013

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CHICAGO — Business travel serves as an important barometer for overall economic outlook and sentiment, and consistent with Wall Street's strong first quarter, employers started out the year bullish with 74% of business travelers expecting the same amount or more business travel in 2013, compared to last year, according to a survey of business travelers conducted by the Newsweek & The Daily Beast research department in partnership with Orbitz for Business, the corporate travel brand of Orbitz Worldwide.

Online adoption is also strong with 90% of respondents booking travel online at least some of the time and 67% booking at least three fourths of their trips online. Mobile represents a distinct area of opportunity with only 12% of respondents using a mobile device to book flights or hotel rooms. In comparison, leisure travel booked on Orbitz.com sees much higher mobile penetration, with nearly 25% of hotel bookings now being generated through mobile channels. The survey found that more than 81% of all respondents indicated they are “very satisfied” or “mostly satisfied” with the processes in place to plan, book and execute their business trips.

Among respondents who participate in an employer-mandated corporate travel program, 72% were “mostly satisfied” or “completely satisfied” with their employer's managed travel guidelines and 96% feel “very obligated” or “somewhat obligated” to save money for their company when they travel. Further demonstrating an inclination towards policy compliance, 56% of managed travelers reported that they never book travel outside company policy, and an additional 33% said they do so less than 25% of the time.

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