Industry Research

MCI Hosts First Trailways Stockholder Training Seminar

Posted on September 1, 2010 by LCT Staff - Also by this author - About the author

ABOUT PHOTO: Trailways safety consultant John Balog shows managers and directors some of the key features of an MCI bus.

SUMMARY: Held Aug. 3 and 4, sessions covered safety, emergency preparedness, maintenance, marketing, and Trailways tools that help attendees reach their business goals.

LOUISVILLE, Ky. — The Motor Coach Industries (MCI) Training Center in Louisville, Ky. hosted the first TRAILWAYS stockholder company training seminar Aug. 3 and 4.

Trailways created the two-day event for its stockholder companies’ maintenance directors, operations managers, dispatch supervisors, and safety directors.

Companies under the Trailways own stock in the Trailways corporation but operate independently under the Trailways brand.

The sessions covered topics essential for successful operations in today’s competitive environment, with seminars on passenger safety, emergency preparedness, motorcoach maintenance, troubleshooting, best marketing practices and reviews of the Trailways tools that help stockholder companies reach their business goals.

Mark Szyperski, Trailways vice president, developed the curriculum with John Balog, safety consultant for Trailways, and led the sales and marketing sessions with Vicki Bowman, MCI’s marketing manager.

MCI’s technical experts Steve Kiner, Jim Gabor, Gator Pryne, and Scott Crawford taught a six-hour session on advanced HVAC and Electrical Systems, featuring hands-on training on MCI models. The safety sessions included drills on passenger evacuation procedures in case of emergencies, with live demonstrations on how passengers should exit window and emergency hatches.

“The seminar is one of the many value-added services we offer our stockholder companies,” Szyperski said. “We had nearly 70 people representing 14 Trailways companies at the seminar, and many told us that they wished the sessions went on for another day. A maintenance director commented to me that he was freed of his fear of electrical systems because of the hands-on training experience.”

During the sessions, Szyperski also reviewed many of the tools Trailways offers stockholders, explaining how to get the most out of the Voyager GPS, how to market Trailways’ DOD (Department of Defense) certifications, and how to take advantage of Trailways Team benefits. Additionally, Szyperski and Bowman led a show-and-tell session on successful phone sales, and how to capture more tour and charter work.

“When I first received the invitation, I honestly didn’t know what to expect,” said Larry Brincks, motor coach manager for Kaukana, Wis.-based Kobussen Trailways. “I got so much out of it. The joint venture between Trailways and Motor Coach Industries was time well spent. I will definitely attend again, and look forward to future sessions.”

Trailways plans to host additional Stockholder-Company Special Training Seminars. To learn more, contact Mark Szyperski at .

Source: MCI

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