Industry Research

BY THE BLACK BOOK: How Well Do You Manage Your Fleet?

Posted on July 14, 2010 by LCT Staff - Also by this author - About the author

The August 100 Largest Fleets/Black Book issue of LCT Magazine will offer tips on how to better run your fleets from operators that run fleets of all sizes.

TORRANCE, Calif. — The annual industry “Black Book” of largest fleets this year includes some off-the-cuff advice from operators running fleets ranging from six vehicles to more than 600.

As many operators have pointed out, it’s not the number of vehicles you run that matters, but how well you run them. Each operator was asked either what fleet tactics and practices work best for them or what they’ve learned about fleet management since the recession started.

LCT Magazine interviewed operators from around the nation, and even one in the United Kingdom. Below are fleet tips from Dean DeBeer, CEO of TRISTAR WORLDWIDE CHAUFFEUR SERVICES, which operates 514 vehicles in the U.K. and the U.S. and is ranked third among operators who own/lease their vehicles.

DeBeer recommends the following practices from Tristar:

• Employing all our chauffeurs and investing heavily in the recruitment, training and management process. For example, all our chauffeurs undertake a 7-day induction training course. This has allowed us to ensure market leading consistency and reliability of service across our fleet of 500 vehicles.

• The introduction of real time vehicle tracking across our fleet and the integration of this data within our dispatch system. This has significantly increased our ability to proactively rather than reactively manage service delivery, improved our fleet usage and provides important heath and safety reporting.

• Using clear service KPIs (Key Performance Indicators) and accurate recording of all service irregularities. These are reviewed daily, reported on regularly across the business, and much of the workforce is incentivized against them.

See what many other operators are doing with their fleets in the August issue of LCT Magazine, mailing out to subscribers on Friday, July 23.

— Martin Romjue, LCT Magazine

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