Industry Research

HIGH MAINTENANCE CLIENTS: When Do You Ditch Them?

Posted on November 11, 2009 by LCT Staff - Also by this author - About the author

It's the beginning of the tough-love era. Some small-business owners are ending relationships with aggressive customers who ask for more discounts and concessions or want more leeway on payment time.

Hampered by a slackening economy, these businesses, mainly service providers, are cutting loose nonpaying or late-paying clients who divert resources away from more loyal or profitable clients. Last fall, many businesses retained customers by discounting, providing special payment terms or creating loyalty programs. But today, they can no longer afford to do so.

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SOURCE: Wall Street Journal/Nov. 10, 2009

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