Industry Research

LCT EAST: Bus Management — A Panoramic View of the Future

Posted on October 21, 2009 by LCT Staff - Also by this author - About the author

MOHEGAN SUN RESORT & CASINO, CT — There is clearly a long-term trend for limousine operators to get into the motorcoach business, as seen by evolving line-up of mini- and limo-buses throughout the industry. At the same time, traditional charter bus operators are entering the arena of limo-bus operations, further eroding the line between traditional chauffeured transportation companies and charter bus companies.

This trend was most reflected in the re-branding this year of Limousine & Chauffeur Transportation Magazine to Limousine, Charter & Tour Magazine as the two industries merge in many ways. To this end, LCT East featured Peter Pantuso, president of the American Bus Association, who presented a panoramic overview of the challenges facing the motorcoach industry now and into the future as well as future growth of the ground transportation industry.

Pantuso shared information of legislation about to be authorized by the U.S. Congress that addresses congested roadways and the concerns for environmental stewardship, along with the responsibilities of transportation providers. Pantuso said the passenger transportation industry is well positioned to be the vehicle of choice in the future.

Pantuso was optimistic about the opportunities for the future. He stressed that the needs of the traveling public have changed dramatically in the bus industry as the expectations for excellent customer service and well-maintained equipment have increased. Passenger safety also has become a higher concern among corporate entities securing such services and the eyes of the government.

The government is looking at methods to improve the safety of the traveling public by considering a redesign of buses as we know them today by mandating seat belts, adding additional entry and exit doors, and fortifying the structural components of the roofs to hold up better in a rollover incident. Of course all of these things will push the total price of a coach up more than $100,000 when financed. Meanwhile, the government is considering replacing the 17-cent exemption in fuel taxes enjoyed by the industry with an additional tax ranging from 50 cents to $1 again, thereby increasing the total operational expense.

Pantuso provided a breakdown of the new face of the traveling public. In the past, there was a tendency to consider the average charter bus full of senior citizens heading off to the casino. Today, that demographic accounts for less than 40% of charter bus passengers. They have been eclipsed by the baby boom generation, now ages 45 to 63, that represents more than 40% of the customer base. Along with the change of customers came a change in demand for services not previously thought of. These include plug-in jacks for iPods and other devices. The boomers can’t be disconnected from the world so they are demanding WiFi service onboard. They want galleys to prepare food and beverages. They want DVD players instead of VCRs.

Even the way the public books its transportation has changed with the Internet offering the opportunity to display photos of equipment available and offer online reservations.

Source: Jim Luff, LCT Contributing Editor

View comments or post a comment on this story. (0 Comments)

More News

What The Traveling 1% Really Want From Tourism

They are looking for the same things — experiences and bragging rights — they just have the means to take it up a few notches.

How Major Names Are Disrupting Luxury Travel

Having the best hard product is a given. Now it's about experiences.

Luxury Travel Market Soars On Longer Vacations

According to a survey, 69% of luxury travelers take two-week vacations, while 25.5% take one-week vacations.

Millennial Business Travelers Want Better Mobile Moments

Corporate travel is being shaped by digital natives, which means companies must adapt to meet their unique habits, or be left behind.

Healthy Travel Jobs Growth During Trump's First 100 Days

With 15.8 million employees, leisure and hospitality was the top sector for U.S. jobs growth in April.

See More News

Facebook Comments ()

Comments (0)

Post a Comment



See More

LCT Store

LCT Magazine - May 2017 $12.95 Post International LCT Show Issue COVER STORY: * Best Operators of 2017: Their Winning Secrets Revealed * *


Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment


Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close