Industry Research

Do Something! Ideas For Leading Change Amid Disruption

Posted on July 6, 2016 by Sara Eastwood-Richardson - Also by this author

Ben Franklin once said, “Americans will get the government they deserve.” His idea here is the American people are in control. We decide. When we don’t like the way the government behaves, or how Congress operates, or we don’t like the choices our President makes, we have no one to blame but ourselves. This is the height of responsibility and it falls squarely on us. Every day we make decisions that set our future course.

Industries like ours are a microcosm of the American political structure, complete with its own set of governance, rules and regulations, and leadership. However, each individual operator and vendor has a say, and the power to embrace change and make changes. Thus, we get the industry we deserve. All decisions are personal. We reap what we sow.

Today, we are experiencing a global business and cultural shift, bringing about opportunities and threats. I praise our industry warriors out on the front lines who are fighting for fair play against the Gigsters, when so many are armchair quarterbacking, tsk-tsk-ing, making excuses, or worse — venting on social media and pointing fingers.

It’s time for clear thinking and strategy. We are responsible for safeguarding our companies, but also the industry overall. We need it to survive. We are not collectively doing enough insightful, methodical, and strategic thinking on our own.

Where To Start?
Taking an idea straight from the Silicon Valley playbook, we need to talk this out. Structured think tanks bent on problem solving on local and national levels have never been more important. Face-to-face meetings require us to “do something,” and that’s what I am asking. We need to tackle issues starting with a new view of the 21st-Century talent pool.

By 2020, it’s projected that 40% of our workforce will be “freelance” in this new Gig World Order. What does that mean to our economy? To us? We need to study this out loud and back up our notions with solid research (that’s LCT’s role), and then push the “what to do’s” out to the industry through the media. Workforce planning should be a top priority for us.

Next is our technology infrastructure. Our industry requires us to not only be tech savvy, but big investors in the tech space for running our businesses. We have been averse to spending in this area for so long. Consequently, we’re waking up to find we’re years behind the eight-ball. We have no one to blame but ourselves.

Again, we will reap what we sow. The time to develop new workforce and automation models that focus on increasing employee and customer engagement is one of today’s most important challenges. Today, it’s neccessary to learn how to use new workforce segments and technologies to improve the quality, meaning, and value of internal (employees) and external (clients) customer bases.

The Bottom Line
On-demand service morphed into the Gig Economy bringing radical change for good and bad. We need to stop the madness and convene with thoughtfulness and purpose to solve our problems and reach a new level of business success.

View comments or post a comment on this story. (0 Comments)

More News

What's On The Must-Have List For Younger Travelers?

The line between business and leisure travel is blurrier than ever for Millennials.

Global Business Travel Likely To Advance Despite Uncertainty

Many signs show the global economy is improving. Total spending worldwide approached $1.3 trillion in 2016.

Stronger Economy Means Higher Travel Pricing In 2018

GBTA Convention Coverage: Air, hotel, and ground transportation rise on back of inflation, higher oil prices, and emerging markets.

Business Travel Spurs $547 Billion In GDP, 7.4 Million Jobs

GBTA Convention Coverage: Much of the industry's economy heft accrues directly to sectors that serve travelers.

America's Top Business Travel Cities

Factors include number of on-time flights, cost of lodging, reliability of mobile network coverage, traffic congestion levels, and emergency-room performance.

See More News

Facebook Comments ()

Comments (0)

Post a Comment



See More

LCT Store

LCT Magazine - August 2017 $12.95 MILLENNIALS/FAST 40 ISSUE COVER STORY: * How to Score & Keep The Best Young Talent * *


Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment


Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close