How To Practice Common Sense Customer Service

Posted on February 14, 2017 by - Also by this author

Wikimedia Commons image
Wikimedia Commons image
Common sense is something used in every industry by every employee. But how well employees exercise common sense is a mystery.

Things you might think are okay may not be okay with me. Here's an example of common sense in a setting we are very familiar with: The restaurant hostess. Common sense would dictate the hostess not seat a group of four noisy teens at a table next to a senior couple. That's my opinion. But that's subjective, as you might not feel where the two parties sit is important. I bet we can all agree on this exercise of common sense: The hostess should never seat a party at a dirty table. The party should be seated only after the table has been cleaned. This is common sense.

I happen to know that most GPS systems provide a route from my house to downtown that's completely wrong. Sure, I will eventually arrive downtown, but anytime you drive north for five miles, east for five miles, and south for five miles there's something wrong. Common sense says, go east for five miles and south for five miles, and eliminate the northward travel and shave five miles off the trip.

So many scenarios pop up in a vehicle that chauffeurs must deal with. Good common sense traits are a prerequisite to hiring. Imagine a couple gets into a dispute in the vehicle. You cannot "train" a chauffeur to handle this kind of situation. You have to be in the vehicle and know the passion level of the fight. In most cases, the chauffeur should remain silent. However, if the trip includes another three hours of travel and the situation is escalating to the point of physical violence, obviously the chauffeur must use common sense to defuse the situation.

Because common sense is such an important part of what we do each day, the interview process should have at least a few "What If?" scenarios thrown out to a prospective employee to see how much common sense they exercise.

View comments or post a comment on this story. (0 Comments)

More LCT Blog Blog Posts

August 16, 2017

Don’t Let Poor Grammar, Spelling, And Punctuation Ruin Your Image

You are what you write. Make sure you leave a good business impression, especially on social media.

August 8, 2017

Behind The Screens: Why Face Time Matters

Computers and smartphones have conditioned us to text and email our way through life. Here’s how Millennials and managers can work together to break the habit.

July 31, 2017

Let's Not Make AI The New Y2K Scare

Machines will not take away all of our jobs any more than the Y2K scare ushered in Armageddon.

July 25, 2017

"Does No Smoking Mean Weed Too?"

What's the response to that question now that more states are legalizing recreational use of marijuana?

July 18, 2017

Getting It Wrong On Uber’s Return To Austin

See Exhibit A on the misleading spin the limousine industry faces when exposing the unfairness of TNCs.

See More

Facebook Comments ()

Comments (0)

Post a Comment



See More

LCT Store

LCT Magazine - August 2017 $12.95 MILLENNIALS/FAST 40 ISSUE COVER STORY: * How to Score & Keep The Best Young Talent * *


Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment


Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close