Service From The Passenger Point of View

Posted on May 10, 2016 by - Also by this author

The blog is about what probably happens in cities around the country with corporate passengers. As I arrived in the baggage claim area of Dulles International Airport recently, I began searching for a chauffeur holding a sign with my name on it. In my new position as the marketing manager of an industry vendor, I travel quite a bit and see the world from the passenger point of view. There was no one holding a sign with my name. I decided to venture out to the curb believing my chauffeur might be sitting at the curb. Nope, not there!

The temperature was 82 degrees so I retreated back inside to wait near baggage claim. I went through my emails to find the assigned company name and number. I called them and got the automated greeting with the familiar prompts of, Press #1 for this and #2 for that. Once I pressed a button, someone answered and said, “Let me transfer you to dispatch.” These few minutes only made the situation worse as I had a 5:30 p.m. meeting and it was about 4 p.m. I was told to “stay put” and someone would come get me.

I was soon escorted to a nasty, beat up Town Car with scratches in the paint and two packs of cigarettes on the passenger seat next to the driver’s seat. The driver opened my door for me to slide into the backseat while he loaded my luggage. The car was blistering hot and smelled of cigarettes. I couldn’t wait for him to turn the car on and kick the A/C on.

The ride to the hotel was filled with comments from my driver about religion having nothing to do with terrorism. He pointed out that he was Middle Eastern so he knows about these things. What a great ride! I really couldn’t wait to get out of the car. While I could have asked him to wait for a few minutes while I checked in and dropped off my bags, I released him and took a taxi to the meeting instead. I felt safer.

Needless to say, I booked a different service to take me to the airport.

View comments or post a comment on this story. (1 Comment)

More Shop Talk Blog Posts

January 18, 2017

10 Invaluable Tips For Your Chauffeurs

These eternal chestnuts of knowledge work for new and veteran chauffeurs alike.

January 18, 2017

How You Resolve Complaints Defines Your Business

There may be two sides, but you better listen to the customer and diffuse the situation to their benefit.

January 4, 2017

Your Slate Has Been Wiped Clean

A new year is always considered a fresh start. What will you do with it?

December 21, 2016

Tis’ The Season To Be Tapped Out!

Time-consuming, pricey holiday parties leave me thankful for free time with family.

December 21, 2016

You May Know These, But Do You Remember Them?

Driving Gem: Safe driving rules need to be repeated because deaths and accidents still occur.

See More

Facebook Comments ()

Comments (1)

Post a Comment

Submit

Blogs

See More

See More

See More

See More

LCT Store

LCT Magazine - January 2017 $12.95 THE MONEY ISSUE COVER STORY: * Dashboard Helps Steer Company Finances * *



Connect

Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close