Tablet Greetings: The Good, Bad, & Ugly

Posted on March 30, 2016 by - Also by this author

I recently arrived at the Philadelphia International Airport at 3 a.m., exhausted from a long trip and hoping I would have no problems connecting with my chauffeur for a ride to Princeton, N.J. I was thrilled to spot my last name on an iPad from what seemed like a mile away. My name was lit up crisp and bold. It was a far cry from my days as a chauffeur when a sharpie and a blank white paper were standard tools. Everyone did it the same way so I didn’t look out of place.

Today, some are still using that method while others are using pre-printed signs made by office staff. Then there are those with the classy, fancy, high-tech tablets. They are a vast improvement. To be honest, sometimes I had an airport pickup dropped on me at the last minute and had to do the best I could with an ink pen and any scrap of paper I could find in the car. Tablets can be used over and over again. That’s the good part.

The bad part is the fact that social media posts seem to indicate there are inconsistencies in the way tablets are issued to chauffeurs. Posts on social media show that some chauffeurs are using their own tablets and consider it an investment in the tools they personally provide for excellent service. Some operators don’t have one for every chauffeur so sometimes they have to revert back to the printed sign or the sharpie method. This is bad for consistency. I would expect every time I land in Philly and use the same operator there will be a tablet sign visible to me from far away. More bad news on social media is some operators are requiring chauffeurs to leave a deposit for these. While collecting the deposit might be some type of mental game, if an operator keeps the deposit there could be big trouble down the road.

That’s where the ugly part comes in. Since federal law specifically prohibits charging an employee for any type of damage, loss or breakage of a work tool, this is a clear violation of FLSA laws. There may be an out to this. If an employer can demonstrate a chauffeur was grossly negligent resulting in the loss or damage to a tablet, you might have a leg to stand on. If the chauffeur left the tablet on the roof of the car and drove off, it could be considered grossly negligent.However, you must prove this in court if the employee initiates an action against you with the Labor Board. Considering the hourly rate of attorneys is $300 to $500 per hour, it’s probably best to just buy a new tablet and EAT IT. That’s the ugly part about operating a business.

View comments or post a comment on this story. (0 Comments)

More LCT Blog Blog Posts

August 16, 2017

Don’t Let Poor Grammar, Spelling, And Punctuation Ruin Your Image

You are what you write. Make sure you leave a good business impression, especially on social media.

August 8, 2017

Behind The Screens: Why Face Time Matters

Computers and smartphones have conditioned us to text and email our way through life. Here’s how Millennials and managers can work together to break the habit.

July 31, 2017

Let's Not Make AI The New Y2K Scare

Machines will not take away all of our jobs any more than the Y2K scare ushered in Armageddon.

July 25, 2017

"Does No Smoking Mean Weed Too?"

What's the response to that question now that more states are legalizing recreational use of marijuana?

July 18, 2017

Getting It Wrong On Uber’s Return To Austin

See Exhibit A on the misleading spin the limousine industry faces when exposing the unfairness of TNCs.

See More

Facebook Comments ()

Comments (0)

Post a Comment



See More

LCT Store

LCT Magazine - August 2017 $12.95 MILLENNIALS/FAST 40 ISSUE COVER STORY: * How to Score & Keep The Best Young Talent * *


Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment


Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close