We've all seen them. They lurk in the corner and talk to their co-workers about how horrible the environment is. They talk about the equipment. They talk about their hours and assignments. When you see them, they are polite to your face and attempt to make you believe they are a team player, when in reality they poison your operation.
Some people are negative by nature, and if it is not caught in the interview process, it equals introducing a cancer cell into your organization. One cell can multiply quickly and infect other team players with their caustic and negative views. Whether their claims are factual or baseless doesn't really matter. A true team player recognizes a problematic situation and presents it to management and will even offer a solution or offer to fix the problem themselves with management approval and input.
It is usually a dedicated employee who will bring the situation to your attention. While it might be easier to sweep the matter under the carpet than address it head on, avoiding it causes another problem. The employee who informed you may decide that you really don't care or didn't take them seriously, and now you have another cell in the organization "infected" due to your lack of response and action.
While it may seem harsh, after 25 years in the business, I recommend immediate termination. The rogue employee might also be talking to your clients about his view on your operation, causing the loss of a client. Termination sends a clear message that you will not tolerate toxic employees.
Series: How to handle difficult run-ins with law enforcement over a limousine.
Driving Gem: Plenty of things unrelated to phones can result in accidents.
Driving Gem: Lifting and handling luggage is never good for the back.
See how I talked my way out of this common nuisance for waiting chauffeurs.
In my face off between a chauffeur in a stretch and a restaurant security guard, who wins when the police show up?