How To Make Sure The Client Belongs To You, Not The Chauffeur

Posted on November 24, 2015 by - Also by this author

I started in this crazy business driving a private limousine for a legendary country singer. When I transitioned into the for-hire sector of the limousine world, I thought it would be a good idea if every regular client had a regular chauffeur assigned. The year was 1993. We did not have GPS, a dispatcher or two-way radios. Once a chauffeur checked out a limousine, you had to wait until he returned it based on trust.

I was fortunate enough to have one of the most awesome mentors in the industry, the legendary Carey franchise operator Dean Schuler. Dean advised me to never allow a chauffeur to become the "personal chauffeur" of an account. He said, "If your chauffeur jumps ship to another limousine service, your client goes with the chauffeur." He went on to teach me to have a primary, back-up and back-up to the back-up chauffeur, and rotate all of them in and out once in awhile.

During the past two decades, I have learned much more about why it should be a no-no to use only one chauffeur per account even if the client requests a particular one.

I had a male chauffeur who became too close to a female client who often called for a car and asked for "Jason." Jason ended up doing shots of tequila with his female client one night and sitting with her in a bar when I got a call from the bartender. It's good to be connected. I've also had clients hire my chauffeurs to drive their own cars and cut me out. I've had clients whot asked for extra hours on their charter and paid the overtime cash to the chauffeur at a discounted rate, none of which was shared with me. These are just a few examples of things that can and do go wrong when the relationship gets too close. Don't let the client dictate who drives them. It's your company, your client.

View comments or post a comment on this story. (1 Comment)

More LCT Blog Blog Posts

September 25, 2017

Why LCT East Will Take Your Business To Higher Levels

Limo U. founder Bill Faeth offers attendees a game-changing opportunity at the trade show Nov. 5 in Atlantic City.

September 22, 2017

Dealing With Weird And Bizarre Passenger Requests

One party of girls wanted to be smacked upside the backside every time they exited the limousine.

September 13, 2017

Create A Handbook Your Employees Will Actually Read

Black and white words on a page are boring and uninspiring; here are some things to consider when creating a how-to guide for your company.

August 29, 2017

Billy The Coach: How To Plan And Prepare For Success

The LCT Summit keynoter starts contributing this week to our blog by asking: What is it you want bad enough to work for?

August 16, 2017

Don’t Let Poor Grammar, Spelling, And Punctuation Ruin Your Image

You are what you write. Make sure you leave a good business impression, especially on social media.

See More

Facebook Comments ()

Comments (1)

Post a Comment

Submit

Blog

See More

LCT Store

LCT Magazine - September 2017 $12.95 MOTORCOACH / BUS ISSUE COVER STORY: * Irizar Racks Up A Good Rookie Year * *



Connect

Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close