Clients have no idea about the unspeakable furies that can erupt when affiliated operators fight over farm-out payments.
In most markets, operators offer what is commonly known as "airport transfer rates.” These rates are designed specifically for the traveler who needs a simple ride from a hotel to the airport or vice-versa. These types of runs generally take far less than an hour and are priced to be practical for the services offered.
In major markets such as Los Angeles or New York, a transfer rate can run anywhere from $50 to $100, or so. But, not all markets are the same, and not all operators offer them. I recently learned the hard way and it destroyed my relationship with a fellow operator.
I recently farmed out an airport transfer to a fellow operator. This is an operator I have swapped business with many times over many years — an operator I have shared cocktails with from coast-to-coast at industry shows.
The job consisted of a 4:20 a.m. hotel pickup to a local airport. The ride actually concluded 20 minutes later at the airport. Imagine my surprise when my credit card was charged $265.40 for a transfer.
I sent the operator an email advising that I had charged my client $119 for the SUV transfer and lost about $146 on the job. The response I received contained words that I can't even use here. It was completely mean and hateful. Now, I have to make a decision of writing off the loss or filing a dispute with my credit card company and causing a chargeback to my affiliate. At this point, the latter seems like the direction I am leaning.
Do you offer airport transfer rates? If so, how much do you charge? How should I handle this mess?
Series: How to handle difficult run-ins with law enforcement over a limousine.
Driving Gem: Plenty of things unrelated to phones can result in accidents.
Driving Gem: Lifting and handling luggage is never good for the back.
See how I talked my way out of this common nuisance for waiting chauffeurs.
In my face off between a chauffeur in a stretch and a restaurant security guard, who wins when the police show up?