Tips to Keep You Safe From Unruly Clients

Posted on April 21, 2015 by - Also by this author

Many chauffeurs have been attacked by intoxicated or mentally unstable passengers.  Within our own company we had a chauffeur who had to roll under a limousine and use his handheld radio to use a code for help. He was being savagely beaten because a woman chose to sit up front with the chauffeur after getting into an argument with her date.

Chauffeurs are at risk due to many different factors that include working alone, the perception that you may carry a lot of cash, you are dealing with strangers, and language barriers.

Make sure you attempt to “read” your passenger and assess any possible threats to you by noting body language and listening to what is going on the back of your vehicle.

Make sure to stay in communication with your dispatcher and update them on your status and any potential concerns you have. They are your lifeline to help if something goes wrong. Develop enough of a relationship with them that if you are stressed they will sense it in a radio or phone conversation. Make sure that there is a code that can be used in a true emergency. At Limousine Scene, the code is 999. This code means that you need immediate law enforcement response to your current communication. If you need to, tell someone that you must report your status at periodic intervals and let your dispatcher know your status. Calmly tell the dispatcher that you need to update your status to “999.”

Be alert to your surroundings when parked in lots waiting for passengers. If you feel there is a threat while standing outside your vehicle, get inside and lock the doors.  Don’t risk it. Always go with your gut instincts. Never display your cash to your passengers or anyone else. It is an invitation to rob you. If a passenger presents a large denomination of currency and asks for change, drive to a business that can break it down rather than displaying your cash or offer to get it broken down while they are inside a venue.

If a problem develops, just remember to stay calm, stall for time, and get help coming to you as soon as you can.

View comments or post a comment on this story. (1 Comment)

More LCT Blog Blog Posts

March 8, 2017

Immigration Issues Can Hit Limo Operators

Illegal or not, immigrants in one California region spend hard-earned money on renting stretch limousines.

March 1, 2017

Did The Dent Fairy Come To Visit You?

Unlike the tooth fairy and baby teeth, the dent fairy never runs out of vehicles.

February 15, 2017

My Unofficial International LCT Show Agenda

The suite parties, charity fundraisers, and off-the-grid get togethers round out a complete global industry trade show.

February 14, 2017

How To Practice Common Sense Customer Service

It's one of the most important and difficult qualities to hire for, since it emerges in unexpected situations on the job.

February 1, 2017

3 Big Fouls From My First Uber Rides

Operators don't have much to worry about if TNC drivers keep acting like this.

See More

Facebook Comments ()

Comments (1)

Post a Comment



See More

LCT Store

LCT Magazine - June/Fact Book 2017 $12.95 * Facts & Stats * Directors & Guides *


Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment


Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close