Premier Transportation Of Dallas Perfects Every Detail

Posted on September 5, 2014 by

The team at Premier Transportation, from left to right: Corey Wintzel, Kimberly Iadevaia, Eric Devlin, Don Hammond, Sherry Wilson, Ted Hernandez, Laurie Johnson, and Todd Davis.
 
The team at Premier Transportation, from left to right: Corey Wintzel, Kimberly Iadevaia, Eric Devlin, Don Hammond, Sherry Wilson, Ted Hernandez, Laurie Johnson, and Todd Davis.
 

The office headquarters of Premier Transportation in Dallas is an impressive site. Located on the first floor of a multi-level commercial building, the office space is vast, with a network of hallways connecting executive offices that then traverse through dispatch, a chauffeur lounge, and a corporate meeting room. The vehicles are stored onsite in both an underground covered lot, and a top-level lot that has some shade coverage.

Each of Premier’s 76 vehicles is kept in mint-condition and detailed nearly every night. The appearance of  the fleet and office facilities acts as a great sales tool for the company. “One of the reasons we built the space out like this is that when clients come in here shopping between three or four different companies, they are really blown away by our facilities,” owner and CEO Eric Devlin says.

The attention to detail in appearance extends down to operations, where Premier’s Todd Davis, manager of operations, takes great care to train and continuously educate chauffeurs to keep a high level of service.

“One of the hardest things for us is finding new quality chauffeurs,” Devlin says. At Premier, each new chauffeur is teamed up with an experienced veteran chauffeur, and taken on two ridealong drives, where they become accustomed to the routes and local lay of the land. After that, they embark on a two day dry test run, where they have more than 40 locations a day spaced out throughout the city, and coordinate with dispatch to arrive at each one and give designated markings that they are there.

“The dispatcher will say what’s the building directly to the north of you, and we know what that is, and we know how long it takes to get from one point to the other. After they pass that they go out in the field, but training is non-stop,” Davis says.

The training pays off. Premier boasts a less than 1% service failure rating on a monthly basis, and that still doesn’t keep Devlin from trying to improve and continue bringing new efficiencies to his company.

Premier recently has revamped its mobile service, offering a new branded app for mobile booking, and has shortened its reservation time requirement from 24 hours down to 12, and hopes to lower that by even more.

“More and more our bread-and-butter client, that started with us 18 years ago, is moving out of the vehicle procurement phase of their life,” Devlin says. “We’ve got to replace these clients, and guess who’s replacing them? Millennials, who are used to being on their phones all day. So that’s something we understand and have already started to address.”

As the Premier team was showing me around the building, it was apparent they all have a nice rapport with each other and are committed and passionate about helping the business succeed and have each member do a great job. The company averages more than 250 runs a day, and it shows no signs of slowing down.

Thanks to the Premier Transportation team for having me.

View comments or post a comment on this story. (0 Comments)

More Wavemakers Blog Posts

March 6, 2013

Get Your Limo Business Listed On Google For Free

Google is the web search giant whose first page resembles the Promised Land for many businesses. Brands around the world have invested billions in AdWords and SEO to get to the top of Google search results.

January 9, 2013

Using Social Media To Network At Industry Trade Shows

With the 2013 International LCT Show coming up, it’s a great time to go over how to use social media to enhance your experience. Read more to find out how to leverage the new 2013 International LCT Show app to organize your schedule, network with the right companies, and more.

January 2, 2013

Official 2013 Lincoln MKZ Commercial Introduces Automaker's New Vision

To kick 2013 off, Lincoln has produced a commercial for the 2013 MKZ sedan that captures the enchanting energy the company hopes will revitalize its brand. Click through to watch the video.

December 19, 2012

Make Your Limo Company Stand Out For The Holidays

In the frenzy of holiday shopping and consumers being bombarded with a massive amount of advertisements, offers, promotions and just plain, noise, it’s hard to be noticed in the sea of holiday spirit. Read more for some tips on standing out during the holidays.

December 5, 2012

How to Use Facebook To Market Your Limo Biz

Latest LCT Marketing Tips shine light on five of the top factors to consider and implement when marketing chauffeured service on Facebook.

See More

Facebook Comments ()

Comments (0)

Post a Comment

Submit

Blogs

See More

See More

See More

See More

LCT Store

LCT Magazine - December 2016 $12.95 GLOBAL/INTERNATIONAL ISSUE COVER STORY: * The Coolest Operators on the Planet * *



Connect

Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close