Rear View Evaluation Of Chauffeured Service

Posted on August 22, 2014 by Tom Halligan - Also by this author

During the past six months, I had the good fortune to hitch various limousine company rides in a variety of sedans, taking note of the specific vehicle, condition, amenities, and most importantly, chauffeur service and professionalism. I was transported in a Lincoln MKT Town Car and Navigator, Cadillac XTS, Chevrolet Tahoe, Tesla Model S, and a classic long-in-the tooth Town Car Executive L that still held its own.

My experiences led me to write an article in the August issue, “Still Searching For the Perfect Limo Sedan” that queried operators to find out what vehicles they are adding — or considering adding — since the demise of the Town Car. As you will read, not a lot of happy campers. But back to my experiences.

I’m tall, so 90% of vehicles are a tight fit, so I’m conditioned for cramped quarters and various head and knee dings. Of course, I am in good shape in a large SUV or stretch, so that is always a plus for six-foot-plus folks. But what I realized during my travels, regardless of the rear-seat comfort, was that the professional chauffeur service I received more than made up for any issues with head or legroom.

Here are some observations:

  • Every chauffeur arrived at least 15 minutes prior to scheduled pickup and texted me upon arrival.
  • At the airport, most of the chauffeurs used a tablet as signage, which is bright and easy to see in crowded baggage areas — and just so much more modern and professional. I also noticed that passengers would glance at the iPad obviously impressed that the chauffeur was using today’s technology as part of their service … good marketing especially if your company logo is displayed somewhere.
  • Every vehicle was clean, odor free and water bottles provided. The small things do matter nowadays because the majority of domestic airlines are dirty — they just give a plane a quick once-over between flights to remove trash — so a clean vehicle makes you feel refreshed right away.
  • One chauffeur was really on his game, asking me if the air conditioning was OK, did I want to stop en route for coffee, and told me the ETA right away. His tip increased exponentially with each bit of added service.
  • Every chauffeur greeted me with a smile and firm handshake….that is so welcoming after hectic or late-arriving flights.

I think about my professional chauffeured experiences every time I write about Uber or Lyft and realize the TNCs can’t match their service and professionalism and that is our industry’s competitive advantage.


View comments or post a comment on this story. (2 Comments)

More LCT Blog Blog Posts

August 16, 2017

Don’t Let Poor Grammar, Spelling, And Punctuation Ruin Your Image

You are what you write. Make sure you leave a good business impression, especially on social media.

August 8, 2017

Behind The Screens: Why Face Time Matters

Computers and smartphones have conditioned us to text and email our way through life. Here’s how Millennials and managers can work together to break the habit.

July 31, 2017

Let's Not Make AI The New Y2K Scare

Machines will not take away all of our jobs any more than the Y2K scare ushered in Armageddon.

July 25, 2017

"Does No Smoking Mean Weed Too?"

What's the response to that question now that more states are legalizing recreational use of marijuana?

July 18, 2017

Getting It Wrong On Uber’s Return To Austin

See Exhibit A on the misleading spin the limousine industry faces when exposing the unfairness of TNCs.

See More

Facebook Comments ()

Comments (2)

Post a Comment



See More

LCT Store

LCT Magazine - August 2017 $12.95 MILLENNIALS/FAST 40 ISSUE COVER STORY: * How to Score & Keep The Best Young Talent * *


Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment


Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close