If You Must Call 911, Know Where You Are

Posted on July 16, 2014 by - Also by this author

If you have the need to call 911, chances are you are going to be under pressure, stressed out and not having a good day. Before calling 911, take a moment to take a deep breath and get yourself together.  

Hillary Luff, my wife and 911 Supervisor for the Kern County (CA) Emergency Communications Center, offers several tips to help get help to you faster.
No. 1: Let the dispatcher control the conversation. While you might think she is staying on the phone too long and not sending help, 911 responses are a team effort. The moment you say you need an ambulance and provide a location, another dispatcher is getting that ambulance going even though you may have only been on the phone for seconds. The dispatcher you are talking to is your lifeline. Others are sending help.
No. 2: Know the exact location you are calling from. If it is not a street address and you are in the middle of nowhere, provide GPS coordinates. Make sure that you have Location Services turned ON. Make sure you have the compass application turned on or download a compass app. This will give you your GPS coordinates. Contrary to popular belief, unless the city you are in has Phase II 911, your dispatcher cannot "see you" on a map. They CAN help you read your coordinates from your phone and send help.  
No. 3: Repeat your location TWICE! Even if she didn't hear you the first time, she can play back a recording and if you say it twice, she should be able to get it from one statement or the other. Your location is the most important part of getting help to you.
No. 4: Make sure you provide the phone number you are calling from. Don't give your home phone number, your work number or any other number other than the one you are calling from. If you get disconnected, the operator will CALL YOU BACK. If you miss this step, chances are they will have it from a Caller ID screen.
No. 5: Provide your name
No. 6: Tell the dispatcher exactly what has happened that caused you to call. Make sure you tell the dispatcher of any hazards that first responders may encounter such as vicious dogs, gas leaks, live power lines down etc.
No. 7: Stay on the phone until you are told it is okay to hang up.

View comments or post a comment on this story. (0 Comments)

More LCT Blog Blog Posts

August 16, 2017

Don’t Let Poor Grammar, Spelling, And Punctuation Ruin Your Image

You are what you write. Make sure you leave a good business impression, especially on social media.

August 8, 2017

Behind The Screens: Why Face Time Matters

Computers and smartphones have conditioned us to text and email our way through life. Here’s how Millennials and managers can work together to break the habit.

July 31, 2017

Let's Not Make AI The New Y2K Scare

Machines will not take away all of our jobs any more than the Y2K scare ushered in Armageddon.

July 25, 2017

"Does No Smoking Mean Weed Too?"

What's the response to that question now that more states are legalizing recreational use of marijuana?

July 18, 2017

Getting It Wrong On Uber’s Return To Austin

See Exhibit A on the misleading spin the limousine industry faces when exposing the unfairness of TNCs.

See More

Facebook Comments ()

Comments (0)

Post a Comment



See More

LCT Store

LCT Magazine - August 2017 $12.95 MILLENNIALS/FAST 40 ISSUE COVER STORY: * How to Score & Keep The Best Young Talent * *


Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment



Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close