Upon arriving back from the LCT Leadership Summit in Miami, I found one of our cars has new damage to the front bumper. I called every chauffeur assigned to it while I was gone to ask what they know.
They all had the same answer. They saw it. It was there when they took possession of the vehicle. Not one of them wrote it up on a Daily Vehicle Inspection. I'd like to fire every single one of them since someone isn't being truthful but we all know that isn't practical.
We spend a small fortune in minor paint touch-ups from situations just like this. My wife used to work for an ambulance company and each crew coming in would turn their rig over to an oncoming crew and both the crew coming off duty and the crew coming on duty would document the smallest scratch and the policy was, you scratch it, you lose your job. They have more than 300 ambulances and they all look brand new.
However, for you and I, we probably both have the same situation. Chauffeurs returning vehicles at 2 a.m. come back to an empty garage. In the morning, the car wash arrives and discovers the damage, and if a single vehicle came in after that, they use the excuse that another chauffeur must have backed into it after it was in the garage.
It's an ongoing situation. How do you handle this?
— Jim Luff, LCT contributing editor
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