Boston Coach outdid itself this year, sending LCT staff multiple gift boxes. Just as surprising was the holiday card image, the most creative one we've seen so far out of any Christmas/New Year's season. We get a ton of greetings and well-wishes, all very much appreciated. This one stands out, and demonstrates the endless possibilities for new concepts on an old annual theme. As always, the key to good marketing is to create something memorable. We look forward to operators trying to top this one next year. -- Martin Romjue, LCT editor
The 2016 election year also marked LCT's own brand of anti-establishment activity.
Air rage among coach class passengers resenting first class occupiers is not rooted in reality.
In a nation so evenly split, why do so many fall into the trap of publicly alienating the other 50%?
Separating hype from human reality will challenge even the smartest driverless technology experts.
The more casual and coarse society gets, the more chauffeured service can gleam with a counter-couture-culture.