Hello 2014! My New Year’s Expectations

Posted on December 30, 2013 by - Also by this author

It is hard to believe that 2013 just flew right by. It seems like just yesterday I was waiting for the stroke of midnight in 1999, waiting to see if my network was going to crash, my ATM card would quit working and the world as we knew it would come to an end. Hard to believe that was 14 years ago.
 
As we enter 2014, I predict that the International LCT Show in Las Vegas next month will be the biggest, most well-attended show we have ever produced. I believe that the industry is craving education in everything from human resources issues to operations issues. We are a far cry from when I entered the business in the early 90s. Basically, if you had a valid license and a pulse, you could get a job in the business as a “driver.”  Today, we hire chauffeurs. We expect them to be professional service providers and deliver Ritz-Carlton quality service to our passengers. Education is the key to success. 

I predict as a result of a rash of bus crashes (three in California in the month of December) that we will see increased scrutiny from government officials as well as the clients we serve. It used to be almost unheard of that a charter bus or limousine had been involved in an accident. Maybe that is because there were a whole lot less of both on the road. Back in the day, charter bus companies ran buses and limousine companies ran limousines. Now, both types of companies offer both types of service.  At any rate, we will be watched so mind your manners, keep accurate records, know the laws on hours of service and other driver qualifications because you will be watched and inspected.

Speaking of scrutiny, after the recent credit card data leak of Target customers, make sure you are up on the laws of credit card handling. I believe a lot of scrutiny will be placed on how companies handle credit cards internally after that leak. If Target could be hacked, I imagine hacking “ABC Limo Service” is certainly possible. In our business, we have the credit card info of powerful CEOs, celebrities and the well-heeled.  A data breach could cause you a PR nightmare and loss of trust.

I predict hourly rates will be raised significantly. Most of us have not raised our rates in years as we were afraid to because of the recession. Now, that is clearly over and there have been so many more rules and regulations thrown at us during the past five years that rate increases are completely warranted. California operators had better start figuring out what they are going to do about those mandated emergency exits in limousines. The consumer will bear the cost of that. Thank you California State Legislature for that blunder.
 
Overall, I predict 2014 will be a banner year for all of us. Let’s roll!

— Jim Luff, LCT contributing editor

View comments or post a comment on this story. (0 Comments)

More LCT Blog Blog Posts

September 13, 2017

Create A Handbook Your Employees Will Actually Read

Black and white words on a page are boring and uninspiring; here are some things to consider when creating a how-to guide for your company.

August 29, 2017

Billy The Coach: How To Plan And Prepare For Success

The LCT Summit keynoter starts contributing this week to our blog by asking: What is it you want bad enough to work for?

August 16, 2017

Don’t Let Poor Grammar, Spelling, And Punctuation Ruin Your Image

You are what you write. Make sure you leave a good business impression, especially on social media.

August 8, 2017

Behind The Screens: Why Face Time Matters

Computers and smartphones have conditioned us to text and email our way through life. Here’s how Millennials and managers can work together to break the habit.

July 31, 2017

Let's Not Make AI The New Y2K Scare

Machines will not take away all of our jobs any more than the Y2K scare ushered in Armageddon.

See More

Facebook Comments ()

Comments (0)

Post a Comment

Submit

Blog

See More

LCT Store

LCT Magazine - September 2017 $12.95 MOTORCOACH / BUS ISSUE COVER STORY: * Irizar Racks Up A Good Rookie Year * *



Connect

Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close