Uber’s Growing Pains in Los Angeles

Posted on May 14, 2013 by

LOS ANGELES, Calif. — A recent report illustrates some of the growing pains the fast-rising ride share technology company has been encountering. According to pandodaily.com, an upset Uber driver showed up at the company’s Santa Monica office space CoLoft, and was escorted out of the building and told “you are forbidden from coming in here.”

The incident follows Uber’s recent move to stop holding driver meetings at the company’s Los Angeles headquarters location because of the overwhelming number of cars that would flood the CoLoft parking lot, which is a commercial building housing more than 100 other small business entrepreneurs.

Uber Los Angeles now holds its meetings at offsite locations, but the incident harkens back to a similar event that occurred in San Francisco, where a group of current and former Uber drivers gathered outside the main office there to hold a protest over what they said were unfair practices and treatment from the company.

Uber has held its Los Angeles branch for over a year and is relocating its offices there in June. The company is receiving very large valuations, reportedly near the $1 billion mark, and growing its number of drivers as they spread into new locations.

As being new to the industry, I’m learning the quality of service that limo operators take pride in begins with the chauffeur, as it is the human contact and a reflection of the company’s commitment to exceeding the expectations of the client when it comes to customer service.

And whether it is a limo operator who employs chauffeurs full-time, or a new startup transportation company that coordinates with independent drivers, the relationship must be strong so that the chauffeurs create a great traveling experience to the client.

If your chauffeurs are not happy, it’s likely your clients will not be. As new app-driven transportation hits the mainstream, such as Uber, Lyft, and others, I’ll be testing them out and writing about them here on the LCT Blog. You also can find a lot of info about new technologies influencing this industy on the LCT Fast 40 Facebook page, which is geared toward operators who are under 40 years old, and how new technological innovations are shaping the industry.

— Tim Crowley, LCT senior editor

View comments or post a comment on this story. (0 Comments)

More LCT Blog Blog Posts

March 8, 2017

Immigration Issues Can Hit Limo Operators

Illegal or not, immigrants in one California region spend hard-earned money on renting stretch limousines.

March 1, 2017

Did The Dent Fairy Come To Visit You?

Unlike the tooth fairy and baby teeth, the dent fairy never runs out of vehicles.

February 15, 2017

My Unofficial International LCT Show Agenda

The suite parties, charity fundraisers, and off-the-grid get togethers round out a complete global industry trade show.

February 14, 2017

How To Practice Common Sense Customer Service

It's one of the most important and difficult qualities to hire for, since it emerges in unexpected situations on the job.

February 1, 2017

3 Big Fouls From My First Uber Rides

Operators don't have much to worry about if TNC drivers keep acting like this.

See More

Facebook Comments ()

Comments (0)

Post a Comment



See More

LCT Store

LCT Magazine - June/Fact Book 2017 $12.95 * Facts & Stats * Directors & Guides *


Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment



Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close