GPS: The Ultimate Tattle Tale

Posted on November 6, 2012 by - Also by this author

For some it can be dreaded and for others it is a form of delight
 
In the case of my friends over at In The Scene Limousine in Phoenix, they recently used GPS to dispute a claim of a customer of a chauffeur being late. On the very same day, I took a call from a client saying that one of our chauffeurs was late to a pickup. I was aware in advance of the call because I knew that a passenger had vomited in the vehicle on a prior run and we were trying to get it cleaned up.
 
We had allowed two hours between trips but the prior trip ran over by 48 minutes and then we had the mess to deal with. We had no other vehicles to send so we proactively called the client to explain the situation. They said they were fine with it.
 
The next day, they called to report that our chauffeur was late more than one hour.
She said the bus didn't arrive for a 7:30 p.m. pick-up until 8:20 p.m. In reality, the bus pulled up at 7:44 p.m. and pulled out of the parking lot at 7:55 p.m. This means, the client kept us waiting for 11 minutes.  We were actually 14 minutes late. When I told her we had GPS documentation I was reviewing and asked, “Does that sound about right?" Her answer was, “I'm not totally sure about the actual times.” It is hard to dispute technology. It was a money saver. In the past, the customer would always have been right. In this modern day era of technology, the GPS is always right.
 
Likewise, it is something that I am sure that chauffeurs and drivers hate because it tattles on them for things such as running personal errands in company vehicles, excessive idling causing wasted fuel, and even documenting when they arrived at a pick-up location, pulled away from the location and make their final drop off. 
 
GPS is the ultimate tool for paying people for their actual work hours and charging clients for their actual usage without dispute.
 
   Jim Luff, LCT contributing editor
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