Who Ya Gonna Call?

Posted on August 22, 2012 by - Also by this author

Monday morning started out with a nasty and unpleasant surprise. One of our cars was scheduled to make a 19-hour trip from Bakersfield to Sacramento with a full day of business planned before returning.
 
In order to pull off a run like this, I had to send a driver to Sacramento in a rental car on Sunday night. My grand plan was to have the relief driver take over at 1:00pm and the original driver return in the rental car with enough legal hours remaining to make it home.
 
After arriving at the pickup location, the driver heard a radiator hose split and watched from the front door of the client’s residence as steam quickly began swirling underneath the car. The driver immediately contacted our dispatcher. For whatever reason, she began calling my cell phone. I say “whatever reason” since it was not my day to be on call. We rotate managers being on-call because you cannot be tied to this business 24/7 without a break. After 22 years, I have learned, you must unplug.
 
Of all nights for this to happen, I accidentally knocked my phone off my nightstand with a pillow that fell on top of the phone on the floor. There would be no hearing the vibration under the pillow no matter how many times she called.
 
When I woke up and found my phone, it was seven o’clock and my phone had nine missed calls. Despite the fact that I wasn’t the one on call, a simple call to the house phone would have done the trick. I would not have handled things any different than the manager-on-duty would have. She finally gave up on me and called the manager-on-duty. Oops, he left his phone in the kitchen when he retired to bed. He never heard it either. Next, she called another manager who jumped out of bed and headed to the shop to drive another limo to the pickup location.  By that time, our client said they needed to go. They had an appointment with the governor and must arrive in Sacramento on time. 
 
So, we have a driver who drove to Sacramento to spend the night without reason, a manager who rolled out of bed and drove twenty miles to the pickup location, a pissed off client, a broken down limo in front of a client’s house and a complete and total refund of their money to rub salt in the wound.
 
I suppose the moral of this story is to make you think about what would happen if your limousine broke down at 4:30am. Who are your chauffeurs to call? Is there a plan? My dispatcher would have loved to jump in the limo and go but she is not old enough to be insured so she knew that was not an option. 
— Jim Luff, LCT contributing editor
View comments or post a comment on this story. (0 Comments)

More Shop Talk Blog Posts

September 28, 2016

Marriage Proposals Gone Wrong: "Take The B** Home"

Mini-Series Part 3: It was the perfect proposal inside a stretch limousine, full of rockin' romance. What could go wrong?

September 28, 2016

Avoid Trouble By Tracking DOT Rule Changes

Driving Gem: Do your bus drivers know the 10, 15, and 70 hour rules of duty?

September 21, 2016

When Marriage Proposals Go Wrong In The Limo: Part 2

Mini-Series Part 2: Limousines might be good for weddings, but prove troublesome for popping the question.

September 21, 2016

Safety Tips For Driving In High Winds

Driving Gem: Do you know the size of your vehicle's sail area?

September 14, 2016

When Marriage Proposals Go Wrong In The Limo

Mini-Series Part 1: A trailer park, curses, a tumbler of vodka, and a pack of beauties. Could anything go right about this trip?

See More

Facebook Comments ()

Comments (0)

Post a Comment

Submit

Blogs

See More

See More

See More

See More

LCT Store

LCT Magazine - September 2016 $12.95 COVER STORY: * How Do We Max Our Markets? * *



Connect

Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close