Burned In Medical Transportation

Posted on June 6, 2012 by - Also by this author

Anyone done business with RX Medco Services in Deerfield Beach, Fla.?
The great thing about having an international weekly blog is the ability to share my successes and my failures with the industry. That includes naming names when someone burns us. There are many, many other operators who have fallen victim to RX Medco Services and posted “rip-off reports” online. The so-called rip-off reports also include complaints by former employees of RX Medco who have graciously posted the owner’s home phone number and address online.
Here is where my story begins and I hope by sharing it with you that I can help save you some grief and aggravation. It was almost 5 p.m. on a recent weekday when we received a call from RX Medco Services asking if we could do a job for them at 7:30 a.m. the next day. The job involved transporting a passenger to a medical appointment five hours away, waiting four hours, and returning home. Who wouldn’t relish a nice 14-hour job? The young lady, Betsy, explained that it was late in the day and their bookkeeper had gone home but they would provide a credit card number and pay for charges upon completion. My young and impressionable reservationist agreed to these terms.
The next day, RX Medco called again to say they had two more jobs for us that both involved long distance transports the following day. This time, we were told by Christina, an employee of RX Medco, that all three trips would be paid at one time by credit cards. Yes, we were dumb enough to believe this and did even a fourth trip for RX Medco.
To date, we have been given one story after another on where the check was and why we have not been paid the sum of $3,500. They actually laughed in our ear once when we called to ask about our money. [Of course, in the interest of fairness, they can respond to and comment about my blog post anytime.] Today, we stumbled across www.ripoffreport.com and found it filled with complaints from all over the nation from independent contract drivers and companies that performed services for RX Medco and never got paid. I am talking about pages and pages of complaints and the same stories they have given us on why they have not paid their bills.
I contacted the insurance carriers of one of the passengers and they said they were no longer sending their work to RX Medco because of repeated problems with them and allegations of non-payment to vendors that performed the service. However, since the insurance company already paid RX Medco for the services performed, they have no interest in paying us because as far as they are concerned, they have paid for transportation.
I found stories on the rip-off website indicating that RX Medco finds people on Craigslist.com who agree to drive for them. Those unlicensed and probably uninsured contractors basically donate their time and gas while RX Medco puts the insurance company money in their pockets. It is an unfortunate system that puts the lives of passengers in jeopardy and causes financial ruin in some cases as these people keep performing services for weeks at a time on the promise a check is coming, and in the end, they get nothing but promises, promises. Stay tuned to see if we get our money, but I'm not banking on it.

--- Jim Luff, LCT contributing editor

View comments or post a comment on this story. (0 Comments)

More LCT Blog Blog Posts

October 1, 2012

Event Management

Don't let your guests down. Here are some things to think about before the event starts.

September 26, 2012

October LCT Mag Focuses On Customer Service

ISSUE PREVIEW: What does he think? What did she really say? Are you channeling your customers? In the October 2012 issue of LCT Magazine, you’ll get a complete primer on how to read and please your
September 26, 2012

Driverless Cars Legalized In California

With no need for people to operate vehicles, how can limo companies adapt to the new world of transportation?
September 26, 2012

Manners Still Matter On Social Media

It has never before been easier for businesses to share information, insight and intimacy with consumers; it has also never been easier to offend them. Read more to learn how to avoid a social media faux pas.
September 20, 2012

My First Encounter With The 2013 Lincoln MKT Town Car

On my trip to Chicago last week for the 2012 BusCon Expo, I had the pleasure of experiencing a new ride — the 2013 MKT Town Car.
See More

Facebook Comments ()

Comments (0)

Post a Comment



See More

See More

See More

See More

LCT Store

LCT Magazine - February 2017 $12.95 NEW MODELS ISSUE COVER STORY: * Fleet Vehicles Preview * *


Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment



Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close