As you may have noticed last week, I did not have a blog. Now, I am sure for most of you that enjoy reading my ramblings and musings, you were probably disappointed by the absence of my weekly rant. Let me tell you what happened as you can surely relate to an unplanned week off of work in our crazy business.
On Monday morning I had a horrible sore throat. It was painful to swallow and I felt run down and exhausted. I decided to go home and try to sleep it off. I had to call the office of LCT Magazine to let them know I would probably miss our Tuesday morning weekly meeting because I was sick. Now, these are great meetings that just thrill me for an hour of each week as we discuss that status of what we are working on and discuss what we might write about in the future. I love these meetings and would never intentionally miss one. For those of you that know me personally, I’m sure you realize my tongue is firmly planted in my cheek as sitting still for an hour is an awful experience for me. Well, I was still for the entire week! I was forced to stay in bed all week.
When you are in a business that operates 24/7 and your clients are made up of needy, hand-holding clients that want to make sure everything is just perfect, this can be a problem when you can’t get out of bed. Thankfully, I have a notebook computer that I could use to connect to the office and visually see what was going on through our dispatch software. I was also able to receive and respond to emails and forward them to individual team members with notes on how I would respond to various correspondence and direct them to do the same.
While I could not physically see what was going on, I was able to draw up letters, have someone load letterhead in my printer in the office, and print the letters to be mailed. I was able to take reservations by email, quote them, and then forward the whole record of communication to a dispatcher for entry. Many of the daily functions such as banking and daily accounting are handled by someone else anyway. Those missions continued without intervention. I realized that the only thing that made me get out of bed and come to the office was when payday came around. Now, I figure, given the right trusted person, a rubber signature stamp could take care of this situation.
After thinking about all that I was able to do from the comfort of my bed, the same can be done from Las Vegas while attending the 2012 International LCT Show. So many people say they don’t have anyone to run the business on a daily basis. Well, I am here to tell you that if you get hit by a car (which it felt like I did), there will be someone who well step in. I had zero days to prepare to be gone an entire week. You have two months to get ready for Vegas. Think about what you would do if you were so sick that you could not go to the office for a week. Now, implement that same plan for three days and meet me in Vegas and get the education to propel you to the next level in 2012.
-- Jim Luff, LCT contributing editor
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