Giving Thanks For So Much In Biz

Posted on November 22, 2011 by - Also by this author

As we celebrate Thanksgiving, I am most thankful for our clients and the thousands of passengers we have the opportunity of serving each year. Limousine Scene will turn 21 years old in April 2012. During those years, we have survived two major economic crisis situations. We believe that we survived because of a very loyal customer base.
 
We also believe that a loyal customer base was built over the years by providing outstanding customer service and exceeding the expectations of those we serve. We believe when we fail, the corrective actions taken also should exceed the expectations for remedying the problem. If we should stumble and incur what we refer to as a "service failure," you should be left saying, "Wow!" — not that we failed, but in what we did to recover from our error.
 
Thanksgiving is a time to reflect on the things in our life that we are grateful for. Customers are of course a big part of that. Without our customers, we would not have the ability to sit down and enjoy a glorious feast under the roof of our warm houses. Our customers provide all of our employees with jobs as well. Speaking of employees, I am thankful for them, too. Our employees are a dedicated team without whom we could not survive: From chauffeurs to reservation agents, dispatchers to bookkeepers, and car detailers to marketing and office support staff. I certainly appreciate each and every one of them.
 
There are also many, many people and vendor companies that help keep us going; from the route driver who delivers clean towels each week for cleaning our cars to the mechanics at the local Ford dealership who keep our cars on the road. All play a part in our success and we are fortunate to have such awesome relationships with all of our vendors.
 
So, as we celebrate Thanksgiving, I say, thank you for being a part of my life by reading my weekly rants. I wish you a Happy Thanksgiving and a joyous holiday season.
 

-- Jim Luff, LCT contributing editor

View comments or post a comment on this story. (0 Comments)

More LCT Blog Blog Posts

July 25, 2017

"Does No Smoking Mean Weed Too?"

What's the response to that question now that more states are legalizing recreational use of marijuana?

July 18, 2017

Getting It Wrong On Uber’s Return To Austin

See Exhibit A on the misleading spin the limousine industry faces when exposing the unfairness of TNCs.

July 18, 2017

Comic Conventions Can Be A Geeky Goldmine

It’s time to tap into your inner nerd and expand past traditional tradeshow group transportation.

July 6, 2017

Welcoming All Back To The New LCT Blog

JIM LUFF: I'm not retired, tired, or tuned out. Just immersing in other areas of the industry.

March 8, 2017

Immigration Issues Can Hit Limo Operators

Illegal or not, immigrants in one California region spend hard-earned money on renting stretch limousines.

See More

Facebook Comments ()

Comments (0)

Post a Comment

Submit

Blog

See More

LCT Store

LCT Magazine - August 2017 $12.95 MILLENNIALS/FAST 40 ISSUE COVER STORY: * How to Score & Keep The Best Young Talent * *



Connect

Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close