Giving Thanks For So Much In Biz

Posted on November 22, 2011 by - Also by this author

As we celebrate Thanksgiving, I am most thankful for our clients and the thousands of passengers we have the opportunity of serving each year. Limousine Scene will turn 21 years old in April 2012. During those years, we have survived two major economic crisis situations. We believe that we survived because of a very loyal customer base.
We also believe that a loyal customer base was built over the years by providing outstanding customer service and exceeding the expectations of those we serve. We believe when we fail, the corrective actions taken also should exceed the expectations for remedying the problem. If we should stumble and incur what we refer to as a "service failure," you should be left saying, "Wow!" — not that we failed, but in what we did to recover from our error.
Thanksgiving is a time to reflect on the things in our life that we are grateful for. Customers are of course a big part of that. Without our customers, we would not have the ability to sit down and enjoy a glorious feast under the roof of our warm houses. Our customers provide all of our employees with jobs as well. Speaking of employees, I am thankful for them, too. Our employees are a dedicated team without whom we could not survive: From chauffeurs to reservation agents, dispatchers to bookkeepers, and car detailers to marketing and office support staff. I certainly appreciate each and every one of them.
There are also many, many people and vendor companies that help keep us going; from the route driver who delivers clean towels each week for cleaning our cars to the mechanics at the local Ford dealership who keep our cars on the road. All play a part in our success and we are fortunate to have such awesome relationships with all of our vendors.
So, as we celebrate Thanksgiving, I say, thank you for being a part of my life by reading my weekly rants. I wish you a Happy Thanksgiving and a joyous holiday season.

-- Jim Luff, LCT contributing editor

View comments or post a comment on this story. (0 Comments)

More LCT Blog Blog Posts

October 1, 2012

Event Management

Don't let your guests down. Here are some things to think about before the event starts.

September 26, 2012

October LCT Mag Focuses On Customer Service

ISSUE PREVIEW: What does he think? What did she really say? Are you channeling your customers? In the October 2012 issue of LCT Magazine, you’ll get a complete primer on how to read and please your
September 26, 2012

Driverless Cars Legalized In California

With no need for people to operate vehicles, how can limo companies adapt to the new world of transportation?
September 26, 2012

Manners Still Matter On Social Media

It has never before been easier for businesses to share information, insight and intimacy with consumers; it has also never been easier to offend them. Read more to learn how to avoid a social media faux pas.
September 20, 2012

My First Encounter With The 2013 Lincoln MKT Town Car

On my trip to Chicago last week for the 2012 BusCon Expo, I had the pleasure of experiencing a new ride — the 2013 MKT Town Car.
See More

Facebook Comments ()

Comments (0)

Post a Comment



See More

See More

See More

See More

LCT Store

LCT Magazine - January 2017 $12.95 THE MONEY ISSUE COVER STORY: * Dashboard Helps Steer Company Finances * *
LCT Magazine - December 2016 $12.95 GLOBAL/INTERNATIONAL ISSUE COVER STORY: * The Coolest Operators on the Planet * *


Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment


Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close