Where Does Glassware Go?

Posted on October 12, 2011 by - Also by this author

So many champagne flutes and rocks glasses mysteriously vaporize or splinter.
We will be making another trip to the restaurant supply store today to purchase glassware. It seems that glassware just constantly disappears from vehicles as fast as we can purchase them.
With rocks glasses running about $2.50 each and champagne flutes costing nearly $5 apiece, the losses add up to a significant amount. It is a never-ending battle to keep the cars stocked. It is disappointing to walk through our garage and see broken glassware in the trash almost on a weekly basis.
I have yet to figure out a science of controlling the glassware.  If you ask a chauffeur what happened to the glasses in the car and they say they don’t know, what can you do? If they tell you the client took the glassware, I sometimes charge the client for the missing glasses. I have a statement in my contract that informs the client they will be charged for missing or broken glassware. However, if the client accidentally breaks a champagne flute while aggressively toasting to the occasion that caused them to charter a limousine, are you really going to charge them?
If the chauffeur says he dropped one or two while cleaning the car, there is virtually no recourse. Employment laws are quite clear that you may not ever charge an employee for “a loss, shortage or breakage” that occurred on the job unless it can be proven that the employee acted in a negligent manner. Considering I probably wasn’t there when the glass was broken, it would be nearly impossible for me to assert my position in a court of law. Then again, I really can’t see myself wasting time in court to battle over a $5 glass.
I also have experienced clients attempting to walk away with glassware in hand many times during my career as a chauffeur. It is a fine line when your client gets out of the car at a private house party and you know he will be returning to the car later and you question him about it. I always reached out for the glass and politely said, “I’ll take care of that for you.” Many times I was scolded by the client or looked at with disdain for even mentioning it. I am sure I have some chauffeurs that just look at the client and smile as the client walks away with our glass figuring that we buy glasses by the case so it won’t really matter if one is missing. However, when this repeats even four or five times a week, the total can add up to more than $1,300 a year in lost glassware. That is a car payment! For some people, that might be a house payment.
I am interested in hearing how others control their glassware and handle losses and breakage either by a client or a chauffeur.

-- Jim Luff, LCT contributing editor

View comments or post a comment on this story. (0 Comments)

More LCT Blog Blog Posts

October 1, 2012

Event Management

Don't let your guests down. Here are some things to think about before the event starts.

September 26, 2012

October LCT Mag Focuses On Customer Service

ISSUE PREVIEW: What does he think? What did she really say? Are you channeling your customers? In the October 2012 issue of LCT Magazine, you’ll get a complete primer on how to read and please your
September 26, 2012

Driverless Cars Legalized In California

With no need for people to operate vehicles, how can limo companies adapt to the new world of transportation?
September 26, 2012

Manners Still Matter On Social Media

It has never before been easier for businesses to share information, insight and intimacy with consumers; it has also never been easier to offend them. Read more to learn how to avoid a social media faux pas.
September 20, 2012

My First Encounter With The 2013 Lincoln MKT Town Car

On my trip to Chicago last week for the 2012 BusCon Expo, I had the pleasure of experiencing a new ride — the 2013 MKT Town Car.
See More

Facebook Comments ()

Comments (0)

Post a Comment



See More

See More

See More

See More

LCT Store

LCT Magazine - October 2016 $12.95 COVER STORY: * Leverage Tech To Levitate Your Operations * *


Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment



Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close