9/11 Remembered

Posted on September 16, 2011 by - Also by this author

First a financial boom and then a financial bust
This past Sunday marked the ten-year anniversary of the greatest attack on our nation.  Like everyone else, I will remember that day for the rest of my life.  From the moment the attack began I knew it was going to have a major effect on our business.  I just didn’t realize it would be an effect that would last forever.
Since my wife was on-duty as a 911 operator when the attacks occurred, I was notified immediately after the first tower had been hit by a plane.  All 911 centers around the nation were notified and placed on “high alert”.  I don’t think even 911 centers knew what “high alert” was as it wasn’t normal.
As I answered the phone from a dead sleep, my wife said, “Turn on the TV!”  I asked her what channel I should tune to.  She said, “ANY CHANNEL!”  As I turned the TV on, I watched the second tower get hit on live television.  I quickly woke my teenage kids up and made them come to the living room to watch.  I didn’t know what was happening but I knew this was bad.
I quickly got dressed and decided that I needed to go to the gas station and fill my tank up with gas.  I wondered if the other people pumping gas had any idea what had just happened.
As planes were immediately forced out of the sky, there was an instant surge of business at our local airport as we loaded passengers up from planes forced to land in our city under orders of the president.  We had a bus full of people that we were taking to Burbank airport when we somehow learned that the airport was closed and no one allowed on the property.  We called our local airport to ask what we should do.  They told us not to bring the people back to the airport as they too were now closed.  It was chaos.  We had no idea what to do with the people.
We were billing the airlines under vouchers normally used for stranded passengers.  As you may recall, the air travel industry was shut down for days causing a financial disaster for them and what we thought was going to be great pay became work done without any income for months.  The government had to “bail-out” the airline industry and only then did we start seeing our payments.
Next came the operational changes at the airport that remain in place today.  No more parking at the white curb to go check the arrival monitor.  Everything changed and the random car inspections began and went on for months.  It was definitely an event that changed the industry forever and left a permanent scar from that horrible day.
— Jim Luff, LCT contributing editor
View comments or post a comment on this story. (0 Comments)

More LCT Blog Blog Posts

July 25, 2017

"Does No Smoking Mean Weed Too?"

What's the response to that question now that more states are legalizing recreational use of marijuana?

July 18, 2017

Getting It Wrong On Uber’s Return To Austin

See Exhibit A on the misleading spin the limousine industry faces when exposing the unfairness of TNCs.

July 18, 2017

Comic Conventions Can Be A Geeky Goldmine

It’s time to tap into your inner nerd and expand past traditional tradeshow group transportation.

July 6, 2017

Welcoming All Back To The New LCT Blog

JIM LUFF: I'm not retired, tired, or tuned out. Just immersing in other areas of the industry.

March 8, 2017

Immigration Issues Can Hit Limo Operators

Illegal or not, immigrants in one California region spend hard-earned money on renting stretch limousines.

See More

Facebook Comments ()

Comments (0)

Post a Comment



See More

LCT Store

LCT Magazine - July 2017 $12.95 COVER STORY: * Why These Titans Work So Hard to Give it Away * *


Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment



Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close