Handling Car Seat Challenges

Posted on June 27, 2011 by - Also by this author

It seems that every once in a while, we receive a request for a car seat. This can be a regular car seat for an infant or it can be a booster seat for a toddler. Almost all of these requests are for airport transfers. During the past 21 years, we have handled these requests in various ways. Many years ago we bought cars seats on EBay. These were not used. They were brand new. On EBay, they were significantly lower priced than buying retail.
However, I found they were abused. Passengers don’t care if their toddlers spill food and beverage all over them. They don’t care about wiping up the spills. Yet, they expect that when we have them in the car they are going to be in pristine condition for their precious cargo. Chauffeurs don’t care about cleaning them up either as they see them as a nuisance in both installing them and removing them. I have seen them tossed across the garage floor for “storage.” I have seen them put away wet and sticky and called a chauffeur out on it. But when no one is there to see and catch it, it happens. Then of course I have seen them completely disappear and no one knows where they went.
So the cycle repeated and we bought more. Then we had requests for booster seats, and over the last few years we have borrowed booster seats of office staff that had children of the age that used boosters. As long as it was in the day while they were at work, it was not a problem.
A month ago, I had a corporate client that asked for five booster seats at one time. This clearly exceeded the ability to borrow from the office girls. It actually forced a dilemma and I decided to tell the corporate client that they would have to supply their own car seats as that was not a service that we provided. Much to my surprise, they told me to purchase the seats and add it to their bill. I asked what we were to do with them after the passengers exited at the airport. I was told to “keep em” and use them in the future when you need them. Well, what a windfall. I now have more booster seats than I will probably ever use.
So, how about you? Do you provide them? Do you charge for them? How do you handle requests that exceed your capacity for providing safety seats?
   Jim Luff, LCT contributing editor
View comments or post a comment on this story. (0 Comments)

More LCT Blog Blog Posts

October 1, 2012

Event Management

Don't let your guests down. Here are some things to think about before the event starts.

September 26, 2012

October LCT Mag Focuses On Customer Service

ISSUE PREVIEW: What does he think? What did she really say? Are you channeling your customers? In the October 2012 issue of LCT Magazine, you’ll get a complete primer on how to read and please your
September 26, 2012

Driverless Cars Legalized In California

With no need for people to operate vehicles, how can limo companies adapt to the new world of transportation?
September 26, 2012

Manners Still Matter On Social Media

It has never before been easier for businesses to share information, insight and intimacy with consumers; it has also never been easier to offend them. Read more to learn how to avoid a social media faux pas.
September 20, 2012

My First Encounter With The 2013 Lincoln MKT Town Car

On my trip to Chicago last week for the 2012 BusCon Expo, I had the pleasure of experiencing a new ride — the 2013 MKT Town Car.
See More

Facebook Comments ()

Comments (0)

Post a Comment



See More

See More

See More

See More

LCT Store

LCT Magazine - October 2016 $12.95 COVER STORY: * Leverage Tech To Levitate Your Operations * *


Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment



Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close