Handling Car Seat Challenges

Posted on June 27, 2011 by - Also by this author

It seems that every once in a while, we receive a request for a car seat. This can be a regular car seat for an infant or it can be a booster seat for a toddler. Almost all of these requests are for airport transfers. During the past 21 years, we have handled these requests in various ways. Many years ago we bought cars seats on EBay. These were not used. They were brand new. On EBay, they were significantly lower priced than buying retail.
 
However, I found they were abused. Passengers don’t care if their toddlers spill food and beverage all over them. They don’t care about wiping up the spills. Yet, they expect that when we have them in the car they are going to be in pristine condition for their precious cargo. Chauffeurs don’t care about cleaning them up either as they see them as a nuisance in both installing them and removing them. I have seen them tossed across the garage floor for “storage.” I have seen them put away wet and sticky and called a chauffeur out on it. But when no one is there to see and catch it, it happens. Then of course I have seen them completely disappear and no one knows where they went.
 
So the cycle repeated and we bought more. Then we had requests for booster seats, and over the last few years we have borrowed booster seats of office staff that had children of the age that used boosters. As long as it was in the day while they were at work, it was not a problem.
 
A month ago, I had a corporate client that asked for five booster seats at one time. This clearly exceeded the ability to borrow from the office girls. It actually forced a dilemma and I decided to tell the corporate client that they would have to supply their own car seats as that was not a service that we provided. Much to my surprise, they told me to purchase the seats and add it to their bill. I asked what we were to do with them after the passengers exited at the airport. I was told to “keep em” and use them in the future when you need them. Well, what a windfall. I now have more booster seats than I will probably ever use.
 
So, how about you? Do you provide them? Do you charge for them? How do you handle requests that exceed your capacity for providing safety seats?
 
   Jim Luff, LCT contributing editor
View comments or post a comment on this story. (0 Comments)

More LCT Blog Blog Posts

August 16, 2017

Don’t Let Poor Grammar, Spelling, And Punctuation Ruin Your Image

You are what you write. Make sure you leave a good business impression, especially on social media.

August 8, 2017

Behind The Screens: Why Face Time Matters

Computers and smartphones have conditioned us to text and email our way through life. Here’s how Millennials and managers can work together to break the habit.

July 31, 2017

Let's Not Make AI The New Y2K Scare

Machines will not take away all of our jobs any more than the Y2K scare ushered in Armageddon.

July 25, 2017

"Does No Smoking Mean Weed Too?"

What's the response to that question now that more states are legalizing recreational use of marijuana?

July 18, 2017

Getting It Wrong On Uber’s Return To Austin

See Exhibit A on the misleading spin the limousine industry faces when exposing the unfairness of TNCs.

See More

Facebook Comments ()

Comments (0)

Post a Comment

Submit

Blog

See More

LCT Store

LCT Magazine - August 2017 $12.95 MILLENNIALS/FAST 40 ISSUE COVER STORY: * How to Score & Keep The Best Young Talent * *



Connect

Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close