Chauffeur Saves The Day With His Shoes

Posted on April 27, 2011 by LCT Magazine

CUSTOMER SAVIOR: Over the years, LCT Magazine has accumulated numerous tales of outstanding customer service, where chauffeurs improvise to help a client in a jam. However, a recent act of kindness at RMA Worldwide Chauffeured Transportation in Rockville, Md., sets a new standard. . .

RMA shared this customer e-mail testimonial with LCT, which speaks for itself:

"Good morning RMA, just wanted to take a moment to compliment one of your chauffeurs, Mr. Cecil Smith. I attended a retirement ceremony Friday at Ft. Myers army base in Rosslyn, VA, where my friend's son, who by the way was the person retiring, forgot his dress shoes. While in your vehicle just joking, she asked Cecil what size shoes he wears. Well, to make a long story short, to save the program her son ended up in Cecil's shoes (LOL).

I watched Mr. Smith take off his shoes and slip on some gym shoes out side the van in the rain smiling and laughing the whole time that’s what made me ask the question......WHY IN THE WORLD IS THE DRIVER CHANGING HIS SHOES HERE? AND WHEN I HEARD THE WHOLE STORY I HAD TO TELL YOU ABOUT YOUR EMPLOYEE, AND HIS GREAT PERSONALITY AND FUN LOVING ATTITUDE!  In closing, if I’m ever in Washington, D.C. again, RMA is my company and Cecil is my chauffeur!!"

What's that old saying? "Don't judge a man until you've walked a mile in his shoes?"

-- Martin Romjue, LCT editor

View comments or post a comment on this story. (0 Comments)

More LCT Blog Blog Posts

March 8, 2017

Immigration Issues Can Hit Limo Operators

Illegal or not, immigrants in one California region spend hard-earned money on renting stretch limousines.

March 1, 2017

Did The Dent Fairy Come To Visit You?

Unlike the tooth fairy and baby teeth, the dent fairy never runs out of vehicles.

February 15, 2017

My Unofficial International LCT Show Agenda

The suite parties, charity fundraisers, and off-the-grid get togethers round out a complete global industry trade show.

February 14, 2017

How To Practice Common Sense Customer Service

It's one of the most important and difficult qualities to hire for, since it emerges in unexpected situations on the job.

February 1, 2017

3 Big Fouls From My First Uber Rides

Operators don't have much to worry about if TNC drivers keep acting like this.

See More

Facebook Comments ()

Comments (0)

Post a Comment



See More

LCT Store

LCT Magazine - June/Fact Book 2017 $12.95 * Facts & Stats * Directors & Guides *


Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment


Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close