Client Info for Personal Use?

Posted on September 2, 2009 by - Also by this author

SNEAK PEEKS: What would you do if your employee called one of your clients for a date?
Client information has always been a sensitive matter. By the nature of our business, we are privy to home addresses, home phone numbers, cell phone numbers of the stars, gate codes, and even credit card information.
While we all take safeguards to protect this information, it becomes necessary to give the chauffeur much of this information just to perform his job. There is no way around this.
So what would you do if your chauffeur used this same information to pursue his personal interest? More specifically, he decided that he would keep a female passenger's home phone number and call her later to ask her out on a date. 
Well, that went over like a fart in church and she called the operator to report the chauffeur.
The chauffeur felt that she has “expressed an interest in him” while he was driving her so he thought he should pursue the matter. Except that he misread her “cues” and she was simply being nice and polite to him, and had no interest in him. So, the client will probably start using a new limo service just to make sure and avoid an awkward moment of the same chauffeur showing up on her next ride.
Then again, many people in the world meet their spouses or significant others on the job. I married an employee, but that’s another story. I know of at least three of my former chauffeurs who married passengers. I know of two chauffeurs who were both married to other people when they came to work for me but are now married to each other. So, often people do meet on the job. But is there a way to control it? Is there a need to control things like this? 
Obviously, a chauffeur calling a client is probably not cool. However, what if she really did like him and he would have missed an opportunity by not calling? I don’t really think that this scenario is OK. In reality, she could have asked, “Is my phone number on your paperwork?” And he could have said, “Yes, would you like me to call you?”
But even that would cross the line. So, if the stars were all lined up right for these two people, she would have been forthright and asked him to take her number and call. If he was smart, he would have someone from the office call her to ask if service was satisfactory and if she was happy with the chauffeur. This would have given her the opportunity to ask a third party if he was single and pass on her number. I have seen that happen a time or two in my 20 years in business. Who doesn’t love a chauffeur?
— Jim Luff, LCT contributing editor

View comments or post a comment on this story. (0 Comments)

More LCT Blog Blog Posts

September 13, 2017

Create A Handbook Your Employees Will Actually Read

Black and white words on a page are boring and uninspiring; here are some things to consider when creating a how-to guide for your company.

August 29, 2017

Billy The Coach: How To Plan And Prepare For Success

The LCT Summit keynoter starts contributing this week to our blog by asking: What is it you want bad enough to work for?

August 16, 2017

Don’t Let Poor Grammar, Spelling, And Punctuation Ruin Your Image

You are what you write. Make sure you leave a good business impression, especially on social media.

August 8, 2017

Behind The Screens: Why Face Time Matters

Computers and smartphones have conditioned us to text and email our way through life. Here’s how Millennials and managers can work together to break the habit.

July 31, 2017

Let's Not Make AI The New Y2K Scare

Machines will not take away all of our jobs any more than the Y2K scare ushered in Armageddon.

See More

Facebook Comments ()

Comments (0)

Post a Comment



See More

LCT Store

LCT Magazine - September 2017 $12.95 MOTORCOACH / BUS ISSUE COVER STORY: * Irizar Racks Up A Good Rookie Year * *


Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment


Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close