LINDA MOORE Topic A: Lazy At NIA

Posted on April 17, 2009 by LCT Magazine

When I was an affiliates manager, I would cringe if a key client was going into Newark International Airport.

It truly was a nightmare from delayed flights to changed gates to lost luggage. You name it. Parking was difficult, let alone finding a space. Well, I had the pleasure of picking up my daughters friend there the other night. Her flight was delayed two hours. 

Yes, I live in New Jersey, but Newark is north Jersey and I live south which is closer to Philadelphia and Atlantic City. I rarely visit Newark and I like it that way. I got to sit in terminal A for two extra hours and I got to see all of the chauffeurs in baggage waiting for their clients. If you own a company that services Newark, I challenge you to go to Newark the Tuesday before Passover and watch your chauffeurs. I counted four slumped in seats sleeping. Three had no jackets or windbreakers on. Three had their signs clipped to their ties. I actually got on the phone and called some of you to tell you I saw your chauffeur. I wish I had a camera so that you could have seen the motley crew. I was embarrassed for our industry. They all had signs and worked for companies that I had farmed business to in the past. 

Of those I called, a couple couldnt be bothered and actually told me how hard it is to get good chauffeurs. Shame on them for sending these guys out to represent their companies. Next time, I will bring the camera. There were more than 20 chauffeurs there and only four would meet the minimal standards that I would expect to see in our industry. Two truly did shine and I walked down to see what companies they were representing. They had blank signs. I asked and they told me companies that I knew were not from the area (affiliates). I gave them my card and they told me Arrow. 

Eddie, great job! These two knew the business. They never sat and were truly great representatives of your company. I would have called you also that night but I didnt have your number on me. I challenge every owner to go out and check out who you have representing you. Late at night, all bets are off. Let me know if you think I am out of line on this, but I was truly appalled and amazed.

View comments or post a comment on this story. (4 Comments)

More LCT Blog Blog Posts

March 8, 2017

Immigration Issues Can Hit Limo Operators

Illegal or not, immigrants in one California region spend hard-earned money on renting stretch limousines.

March 1, 2017

Did The Dent Fairy Come To Visit You?

Unlike the tooth fairy and baby teeth, the dent fairy never runs out of vehicles.

February 15, 2017

My Unofficial International LCT Show Agenda

The suite parties, charity fundraisers, and off-the-grid get togethers round out a complete global industry trade show.

February 14, 2017

How To Practice Common Sense Customer Service

It's one of the most important and difficult qualities to hire for, since it emerges in unexpected situations on the job.

February 1, 2017

3 Big Fouls From My First Uber Rides

Operators don't have much to worry about if TNC drivers keep acting like this.

See More

Facebook Comments ()

Comments (4)

Post a Comment

Submit

Blog

See More

LCT Store

LCT Magazine - March 2017 $12.95 INT'L LCT SHOW ISSUE COVER STORY: * Innovate or Die: Show To Be a Business "Disrupter" * *



Connect

Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close