CHAUFFEURS — Your chauffeur has many clients who request only him. These are big spenders that will go elsewhere if they don’t get this chauffeur. When they are not using him, you put him on other jobs. Those clients complain regularly: “He miserable. He doesn’t help with the luggage. He smells funny.” You want to let him go but you can’t afford to lose the business of his regulars. You have spoken to him so often that you have had to start a second file. What’s next? Do you let him go? Do you start assigning his regulars to other premium chauffeurs and hope the client falls in love with them? Do you just take your lumps?
Don't let your guests down. Here are some things to think about before the event starts.
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On my trip to Chicago last week for the 2012 BusCon Expo, I had the pleasure of experiencing a new ride — the 2013 MKT Town Car.