Click here to read it, and it begins in page 2. It's been a huge experience for LCT editors to learn much about the bus industry; chauffeured transportation operators have been extremely helpful in recent years and mini-coach and motorcoach usage increased dramatically. We're also learning quite a lot from bus operators and industry associations, especially the American Bus Associaton. When asked why we changed the name and focus to Limousine, Charter & Tour, I said in the interview:
"Recently people changed their questions from, 'Get a motorcoach, why? Are you crazy?' to, 'How do I get a motorcoach, how do I comply with federal regulations, what do I do now to get into the charter and tour bus segment?' So the operators are now
focusing on bringing the chauffeured transportation business model to motorcoaches in the form of luxury transportation."
And I said: "Your driver is the service experience. That is the case whether it’s a limo or motorcoach. Driver quality can make or break you. People expect more from luxury services, and that begins with the driver approaching any problem that arises as an opportunity to provide superior customer service, which reinforces client loyalty." -- J.L.
Don't let your guests down. Here are some things to think about before the event starts.
ISSUE PREVIEW: What does he think? What did she really say? Are you channeling your customers? In the October 2012 issue of LCT Magazine, you’ll get a complete primer on how to read and please your
With no need for people to operate vehicles, how can limo companies adapt to the new world of transportation?
It has never before been easier for businesses to share information, insight and intimacy with consumers; it has also never been easier to offend them. Read more to learn how to avoid a social media faux pas.
On my trip to Chicago last week for the 2012 BusCon Expo, I had the pleasure of experiencing a new ride — the 2013 MKT Town Car.