An Operator's Nightmare

Posted on February 6, 2009 by LCT Magazine

PAINFUL CUSTOMER SERVICE LESSON: What is the worst possible fiasco for a limousine company, other than an accident involving one of its livery vehicles? This story should send a shiver through every operator. The New York limousine company humiliated in the article has learned the ferocious consequences of poor, careless customer service, and worse, the failure to adequately remedy it. YOU CAN NOT do this at any time, and especially in a recession. In the age of the Internet, negative media publicity will damage your operations and create lasting impressions. That's why it's also important to attend LCT Shows and seminars; it's like an extra insurance policy against business moronics. 

One quibble with the article: When interacting with the media, operators need to stress the importance of using the term CHAUFFEUR, not "limo driver." Big difference. Most reporters don't automatically understand the difference.-- M.R.

View comments or post a comment on this story. (5 Comments)

More LCT Blog Blog Posts

October 1, 2012

Event Management

Don't let your guests down. Here are some things to think about before the event starts.

September 26, 2012

October LCT Mag Focuses On Customer Service

ISSUE PREVIEW: What does he think? What did she really say? Are you channeling your customers? In the October 2012 issue of LCT Magazine, you’ll get a complete primer on how to read and please your
September 26, 2012

Driverless Cars Legalized In California

With no need for people to operate vehicles, how can limo companies adapt to the new world of transportation?
September 26, 2012

Manners Still Matter On Social Media

It has never before been easier for businesses to share information, insight and intimacy with consumers; it has also never been easier to offend them. Read more to learn how to avoid a social media faux pas.
September 20, 2012

My First Encounter With The 2013 Lincoln MKT Town Car

On my trip to Chicago last week for the 2012 BusCon Expo, I had the pleasure of experiencing a new ride — the 2013 MKT Town Car.
See More

Facebook Comments ()

Comments (5)

Post a Comment



See More

See More

See More

See More

LCT Store

LCT Magazine - October 2016 $12.95 COVER STORY: * Leverage Tech To Levitate Your Operations * *


Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment


Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close