BAD CUSTOMERS: I am sick and tired of reading news stories about chauffeurs being robbed or hijacked by criminals fleeing bank robberies, or being crashed into by a drunk driver, or some other wrongdoing. There's no way to protect them from everything bad that can happen, but practical operators do what they can to hire the right chauffeurs, train them constantly, track them with GPS, communicate through hand-helds, dispatch them effectively, and move them away from weather disasters, traffic tie ups, and other calamities. Yet there's no way of making them 100% safe, even if they learned martial arts or carried a gun. Limousines and chauffeurs get a lot of attention out there: they represent wealth, glamor, and opportunities for good guys and bad guys. -- J.L.
Don't let your guests down. Here are some things to think about before the event starts.
ISSUE PREVIEW: What does he think? What did she really say? Are you channeling your customers? In the October 2012 issue of LCT Magazine, you’ll get a complete primer on how to read and please your
With no need for people to operate vehicles, how can limo companies adapt to the new world of transportation?
It has never before been easier for businesses to share information, insight and intimacy with consumers; it has also never been easier to offend them. Read more to learn how to avoid a social media faux pas.
On my trip to Chicago last week for the 2012 BusCon Expo, I had the pleasure of experiencing a new ride — the 2013 MKT Town Car.