LODGING LOGIC: Where have you hired your latest operations manager, general manager, vice president, etc.? Did he/she come from a competitor? This happens all the time and sometimes works out very well, and sometimes not so swell. For LEADER Worldwide Chauffeured Services, hiring a new president/general manager with years of experience at Ritz Carlton has made a lot of sense. Company chief exec Bruce Heinrich has his own background experience with this five star hotel chain, and the two probably worked together in the past. Hotel experience makes a lot of sense for entering chauffeured transportation. You've spent years providing service to wealthy and well-off customers, you must deal with customer service pressure and problems, staff turnovers happen all the time, and building an excellent brand is essential for growth and profitability. Offering ancillary services is also part of the equation, and these customers will gladly pay for them if they feel spoiled by the luxury experience. Keep your eyes open: you may already have contacts at hotels who could work out beautifully in your management team.
Don't let your guests down. Here are some things to think about before the event starts.
ISSUE PREVIEW: What does he think? What did she really say? Are you channeling your customers? In the October 2012 issue of LCT Magazine, you’ll get a complete primer on how to read and please your
With no need for people to operate vehicles, how can limo companies adapt to the new world of transportation?
It has never before been easier for businesses to share information, insight and intimacy with consumers; it has also never been easier to offend them. Read more to learn how to avoid a social media faux pas.
On my trip to Chicago last week for the 2012 BusCon Expo, I had the pleasure of experiencing a new ride — the 2013 MKT Town Car.